FAQ

Temporary export is valid for up to 3 years, with an option to extend using KRA Form C104.

A 2% monthly penalty applies, along with potential duty payment.

We offer freight forwarding, customs clearance, warehousing, cargo transport, and last-mile delivery for both local and international shipments.

You can track your shipment through our online portal using the tracking number provided after booking.

Common documents include the commercial invoice, packing list, bill of lading/airway bill, import declaration form (IDF), and any applicable permits or certificates.

Yes, we facilitate both import and export services, including customs brokerage and logistics coordination.

Delivery timelines vary depending on the destination and shipping mode:
Air Freight: 3–7 business days
Sea Freight: 20–45 business days
Express Services: 1–3 business days

Yes, we follow international shipping regulations and do not handle prohibited items such as firearms, hazardous materials, perishable goods, or counterfeit products.

Yes, we provide door-to-door delivery services for both local and international shipments.

We accept bank transfers, credit cards, mobile money, and company cheques.

You can request a quote through our website by filling out the inquiry form or by contacting our customer service team directly.

In case of delays, our team will notify you immediately and provide updates on the expected delivery time.